battleface provides travel medical benefits up to the policy limits, for destinations worldwide, including those under government “do not travel” advisories.

battleface policies include cover for medical expenses caused by or resulting from COVID-19 for travellers aged 59 or under. All valid claims will be paid up to the amount shown in your schedule of benefits and subject to the terms and conditions of the policy.

This benefit does not include cover in relation to COVID-19 expenses for trip cancellations, self-isolation, or lockdowns, so please check the local restrictions in your destination country before you travel.

If you need hospitalisation or outpatient care, your battleface plan covers you. Contact us for a referral to one of our network providers worldwide.

We cover the cost of Emergency Evacuation to the nearest medical facility or Repatriation to your Home Country.

battleface also covers for dental injury or repair up to a maximum of $2,000 provided such treatment or repair was as a result of an accident.

We cover the cost of burial or cremation locally or the cost of preparing and transporting remains home.

We will pay up to the limits shown on your Confirmation of Cover If you suffer Accidental Bodily Injury during the trip which, within 12 months of the date of the accident, is the sole and direct cause of Your death or Loss of Limb, Loss of Sight or Permanent Total Disablement. Personal Accident benefits do not apply for any injury occurring while you are in Ukraine.

We strongly recommend that you provide your battleface policy and contact information to your employer, friends or family members. In case of an emergency, if you are not able to reach us, they can contact us 24/7:

e: [email protected]
t. +44 (20) 3769 4976

Yes, travel medical insurance doesn’t cover everything. For example, we do not cover expenses associated with any Pre-Existing Conditions.

A Pre-Existing Condition includes:

Any medical condition (no matter how minor), which manifested itself, became acute or exhibited symptoms which would have caused any prudent person to seek diagnosis, care or treatment; or which medical advice, diagnosis, care or treatment was recommended or received (this includes being referred to a medical professional for any reason); or required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or required medical treatment or treatment was recommended by a Legally Qualified Physician. If You have bought Plan 3 or Plan 4 this only applies during the 90 day lookback period prior to the day You bought this policy.

Our Emergency Assistance and Claims Administration services are provided by:

Robin Assist
Suite 24 80 Churchill Square, Kings Hill
West Malling, Kent, ME19 4YU
United Kingdom

t: +44 (20) 8089 5338
e: [email protected]

The Claims and Emergency Assistance Administrator is responsible for claims administration and for providing emergency assistance for battleface.

The Plan Administrator for battleface is:

battleface Insurance Services
Suite 24 80 Churchill Square, Kings Hill
West Malling, Kent, ME19 4YU
United Kingdom

t: +44 (33) 0027 0999
e: [email protected]

The Plan Administrator acts as the Insurers’ agent in binding risks, issuing documentation and the collection and processing of premiums and return premiums.

For any travel to Ukraine, the travel areas following are excluded from this policy: Crimea, Donestk Oblast (province) & Luhansk Oblast (Donbas), Zaporizhzhya Oblast or Kherson Oblast or any other Oblast held by Russian Forces. You must also not enter and work in any territory thought to be held by Russian forces.

If you are travelling to any other part of Ukraine, please note that the Personal Accident benefits do not apply for any injury occurring whilst in Ukraine as a result of a War or Terrorist act. Cover is, however, available at an additional cost. Please contact us for further information or for a quotation.

t: +44 (33) 0027 0999
e: [email protected]

All other terms and conditions remain unchanged